Most modern companies are pretty serious about their image. When you get a job in such an organization, you must clearly follow the rules of ethics. What are they, let's understand.
Ethics is a science that studies the peculiarity of human behavior in society, including also the moral part.
Service etiquette is the accepted order of communication in a particular company, according to which people communicate within the team with business partners to obtain maximum results in their work. It is part of business ethics.
Several components are included in the concept of service etiquette:
- etiquette when applying for a new job;
- rules for meeting a new employee with employees of the organization;
- ethics of communication between employees and superiors;
- employee relations among themselves;
- features of conflict resolution in the team.
One of the dominant parts of business ethics is the code of communication between the leader and subordinates. And here the requirements for behavior for the most part do not concern subordinates, but the boss.
The manager in any situation must "keep himself in control", do not humiliate employees, remember that each of them is a person. Respect within the team, despite the rank, is an integral part of communication, as this increases the performance of subordinates.
Parenting is also very important for the boss. This is due to the fact that over time, its employees adopt the method of communication of the leader and begin to communicate as well. Therefore, the boss must first be an example.
It is not worth the boss to violate some secular etiquette. So, having come to work, he needs to greet the employees, while the workers should not rise from their jobs. If the leader is young enough, then he should meet the mature employees and women welcome first. But at the same time, for example, when entering the office of a leader, a female employee, the boss is not required to get up.
When talking with subordinates or visitors, the manager should not look at documents that are irrelevant, allow himself long telephone conversations, and also engage in other extraneous matters, for example, drinking tea without offering it to his opponent.
The chief should contact the employees only on “You”.
The rule "Treat your subordinate as you would like your boss to treat you." - the main thing in the communication of employees vertically.
Communication within the team is also very important. If the company has no conflicts among colleagues, then the working capacity of such a team is the highest. Here, first of all, the concept of "I" should be absent, the priority should be "We", since the main task of the team is to work together on the result.
But at the same time, one must not forget about personal growth and the acquisition of skill to build your own career.
In any company, you can meet workers with a different nature, including a complex one, quite difficult to communicate with. The main thing here is not to bring a person to an open conflict, strive to smooth out the nuisance of communication with a polite attitude to such an employee. Remember that the main principle of service etiquette in horizontal communication is respect for each member of the team.
Conflict of interest
Often conflicts of interest arise in work collectives. In terms of business ethics, these are situations that affect the interests of employees that contradict each other.There are several options for such disagreements:
- When a compromise is possible. Here, as an example, the following situation can be cited. For example, the boss sends a subordinate on a business trip, who was not going to leave the city for family reasons. If the employee has a good reason, the boss can give in and send another subordinate on a business trip.
- When to resolve the conflict is almost impossible. Here, usually the cause of the conflict becomes either a resource or a goal that cannot be divided between the conflicting parties. For example, two employees are fighting for a higher position.
Conflict of Interest Resolution
Corporate ethics includes rules for resolving conflicts of interest between company employees. The ideal way out of any controversial situation that would suit everyone does not exist in principle.
There are two typical solutions to conflicts of interest:
- The principle of utilitarianism. It consists in the fact that the decision is considered justified if, as a result, the wishes of the majority of participants are taken into account. Moreover, the total benefit is compared with the amount of harm, and if the latter is greater, then such a decision is recognized as unethical.
- The principle of moral imperative. Here the decision does not take into account the result and does not depend on whether you cause harm to one person or several. Damage already considered unethical.
Applying these principles to practice is very difficult, and a simple method of "subtraction" is unlikely to be appropriate in the work team.
Now in most cases, conflicts of interest are resolved by prioritization. When making any decisions, one has to take into account not only personal interests, but also political, economic, and ethical aspects. Although many modern leaders believe that ethical standards are not needed in conflict resolution, this is far from the case. But to put the moral component at the forefront is also not worth it.
All requirements must be evaluated from different angles., only in this case you will make the right decision and resolve the conflict of interest with minimal damage to all its participants.
You will learn even more about the features of service etiquette from the next video.